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<li> <a href="/">English</a> </li> <li> <a href="https://www2.kofc.org/es">Español</a> </li> <li> <a href="https://www2.kofc.org/un/fr/index.html">Français</a> </li> <li> <a href="https://www2.kofc.org/pl">Polski</a> </li> </ul> </details> </div> <div class="header-koc-mobile-menu-buttons"> <a class="score-button md primary" href="/get-involved/join-kofc/" target="_self" rel="" >Join Us</a> <a class="score-button md ghost ghost-over-dark" href="/get-involved/donate/" target="_self" rel="" >Donate</a> </div> </nav> </div> </section> </div> </header> <main class="page-wrapper main-content basic-content" id="main-content"> <div class="full-bleed-section"> <section class="page-header-wrapper basic"> <div class="page-header-background"></div> <div class="page-header"> <nav aria-label="breadcrumb" class="breadcrumb-wrapper"> <div class="container"> <div class="w-full"> <ul class="breadcrumb"> <li class="breadcrumb-item"> <a href="/" itemProp="item"><span itemProp="name">Home</span></a> </li> <li class="breadcrumb-item active"> <span aria-current="page" tabindex="0">Canadian Complaint Process</span> </li> </ul> </div> </div> </nav> <h1 class="page-header__title" >Canadian Complaint Process</h1> </div> </section> </div> <div class="page-content-wide"> <div class="score-rich-text-block default default"> <div class="content-area "> <div class="rich-text "> <h2>Addressing Your Questions or Concerns</h2> <p>Our core values – Integrity, Professionalism, Excellence, and Respect – serve as the basis for our commitment to our members. Your servicing insurance agent is available to answer any questions or requests for information about your insurance products.</p> <p>If your Knights of Columbus insurance agent is unable to address your questions or concerns, we encourage you to contact us.</p> <h2>Contact us by mail, fax or telephone </h2> <p>You can tell us about your questions or concerns by telephone, fax or in writing. If you telephone us, we may ask you to express your thoughts in writing. </p> </div> </div> </div> <section class="custom-table"> <div class="custom-table-title-desc"> <div class="rich-text "> </div> </div> <table class="default" summary="Ways to contact the Knights of Columbus"> <thead> <tr> </tr> </thead> <tbody> <tr> <td> <div class="rich-text "> Telephone </div> </td> <td> <div class="rich-text "> 800-380-9995 </div> </td> </tr> <tr> <td> <div class="rich-text "> Fax </div> </td> <td> <div class="rich-text "> 855-988-7525 </div> </td> </tr> <tr> <td> <div class="rich-text "> Email </div> </td> <td> <div class="rich-text "> info@kofc.org </div> </td> </tr> <tr> <td> <div class="rich-text "> Mail </div> </td> <td> <div class="rich-text "> <p>Knights of Columbus <br />1 Columbus Plaza <br />New Haven, CT 06510 <br />Attn: Customer Service </p> </div> </td> </tr> </tbody> </table> </section> <div class="score-rich-text-block default default"> <div class="content-area "> <div class="rich-text "> <h2>How will your questions or concerns be handled? </h2> <ul> <li>We will attempt to resolve all questions or concerns as quickly as possible after careful investigation, typically 30 days or less.</li> <li>We may request additional information to ensure proper handling of a question or concern and, if necessary, extend the resolution period.</li> <li>A thorough explanation of the investigation will be provided, in writing, to the policy owner. </li> </ul> <p>If your Knights of Columbus insurance agent is unable to address your questions or concerns, we encourage you to contact us.</p> <h2>Canadian Policyholders Only</h2> <p>If you are not satisfied with the outcome of our final position, you can contact the OmbudService for Life and Health Insurance (OLHI). The OLHI is a national independent complaint resolution service for Canadian life and health insurance consumers. </p> </div> </div> </div> <section class="custom-table"> <div class="custom-table-title-desc"> <div class="rich-text "> </div> </div> <table class="default" summary="Ways to contact the Knights of Columbus in Canada"> <thead> <tr> <th></th> <th id="location_1" scope="col">Location</th> <th id="toll-free-_2" scope="col">Toll Free  </th> <th id="local-call-_3" scope="col">Local Call  </th> <th id="fax-_4" scope="col">Fax  </th> <th id="website-_5" scope="col">Website  </th> </tr> </thead> <tbody> <tr> <th></th> <td headers="location_1" data-label="Location"> <div class="rich-text "> Toronto </div> </td> <td headers="toll-free-_2" data-label="Toll Free  "> <div class="rich-text "> 888-295-8112 </div> </td> <td headers="local-call-_3" data-label="Local Call  "> <div class="rich-text "> 416-777-9002 </div> </td> <td headers="fax-_4" data-label="Fax  "> <div class="rich-text "> 416-777-3750 </div> </td> <td headers="website-_5" data-label="Website  "> <div class="rich-text "> <a href="http://www.olhi.ca">www.olhi.ca</a> </div> </td> </tr> <tr> <th></th> <td headers="location_1" data-label="Location"> <div class="rich-text "> 24 Bloor Street West, Suite 700 <br />Toronto, Ontario M4W 3E2 </div> </td> <td headers="toll-free-_2" data-label="Toll Free  "> <div class="rich-text "> </div> </td> <td headers="local-call-_3" data-label="Local Call  "> <div class="rich-text "> </div> </td> <td headers="fax-_4" data-label="Fax  "> <div class="rich-text "> </div> </td> <td headers="website-_5" data-label="Website  "> <div class="rich-text "> </div> </td> </tr> <tr> <th></th> <td headers="location_1" data-label="Location"> <div class="rich-text "> Montreal </div> </td> <td headers="toll-free-_2" data-label="Toll Free  "> <div class="rich-text "> 866-582-2088 </div> </td> <td headers="local-call-_3" data-label="Local Call  "> <div class="rich-text "> 514-282-2088 </div> </td> <td headers="fax-_4" data-label="Fax  "> <div class="rich-text "> 514-285-4076 </div> </td> <td headers="website-_5" data-label="Website  "> <div class="rich-text "> <a href="http://www.olhi.ca">www.olhi.ca</a> </div> </td> </tr> <tr> <th></th> <td headers="location_1" data-label="Location"> <div class="rich-text "> 2001 Blvd., Robert-Bourassa, 17th Floor, <br />Montreal, Quebec H3A 2A6 </div> </td> <td headers="toll-free-_2" data-label="Toll Free  "> <div class="rich-text "> </div> </td> <td headers="local-call-_3" data-label="Local Call  "> <div class="rich-text "> </div> </td> <td headers="fax-_4" data-label="Fax  "> <div class="rich-text "> </div> </td> <td headers="website-_5" data-label="Website  "> <div class="rich-text "> </div> </td> </tr> </tbody> </table> </section> <div class="score-rich-text-block default default"> <div class="content-area "> <div class="rich-text "> <p> </p> <p>Rev. 2026 </p> </div> </div> </div> </div> <div class="page-content-narrow"> <section class="default bg-colorWhite link-collection"> <H3 class='link-collection__heading subtitle-1'>Policies</H3> <ul class="link-collection__items"> <li class="link-collection__item"> <ul class="link-collection__item__content bg-colorIceLight"> <li> <a href="/policies/privacy-notice/" target="_top" title="" > Privacy Notice </a> </li> </ul> </li> <li class="link-collection__item"> <ul class="link-collection__item__content bg-colorIceLight"> <li> <a href="/policies/cookie-policy/" target="_top" title="" > Cookie Policy </a> </li> </ul> </li> <li class="link-collection__item"> <ul class="link-collection__item__content bg-colorIceLight"> <li> <a href="/policies/terms-of-service/" target="_top" title="" > Terms of Service </a> </li> </ul> </li> <li class="link-collection__item"> <ul class="link-collection__item__content bg-colorIceLight"> <li> <a href="/policies/states-disclosure/" target="_top" title="" > State Specific Disclosure </a> </li> </ul> </li> <li class="link-collection__item"> <ul 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